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Return Policy
How to order
Here at FloorsOnly, we want you to “shop
and compare.” At FloorsOnly you will
find the same brand name products you
see at the retail locations for
wholesale prices! See the material you
like up close and in person and buy from
us and pay wholesale prices! We only
sell first run, top quality products and
never sell seconds or defective
material. We also strongly support the
philosophy “measure twice and order
once.” By doing so you reduce the risk
of running short and incurring two
shipments or having an excess of extra
material. If you are not comfortable
taking measurements, we strongly suggest
retaining the services of a professional
installer.
How To Receive Your Order
If you are having your order
delivered to your home or job site, we
give the freight companies instructions
to call you prior to delivery. This way
you are able to set an appointment time
when someone will be at the delivery
site to inspect the shipment.
When you receive your order, please
inspect the pallet and cartons for any
outward damage that could have occurred
during transport. If you notice any
shipping damage, please note it on the
shipper’s paperwork before accepting
delivery, and contact us immediately.
This will help us to expedite a
replacement order for you. If you notice
the problem after opening your package,
or if the wrong pattern or color was
shipped, contact us immediately.
FloorsOnly can only accept returns 15
days after receipt of your material.
FloorsOnly stands behind every flooring
product we sell. If for any reason
you're not satisfied with your purchase,
contact us and we will correct the
problem. Return it for a refund or
exchange within the guidelines below:
Cancellations
If for any reason you need to cancel
your order, and it has already shipped,
you will need to contact FloorsOnly as
soon as possible. You will then receive
a Return Authorization Number.
FloorsOnly will not accept any returns
with out a Return Authorization Number.
If an order is returned with out a
Return Authorization Number, you will
receive a $125.00 penalty in addition to
freight charges to you as well as return
freight to the manufacturer. A 25%
re-stocking fee will also apply. Please
be aware that there are no returns on
Special Order Items, moldings, and
accessories. FloorsOnly can only accept
returns 15 days after receipt of your
material.
Labor Costs
FloorsOnly strongly suggests that
you do not schedule your installation
until after you receive and inspect your
complete order. While we make every
effort to get you your material on or
before the ETA, shipping times are only
our best approximations, and delays may
occur. Once a shipping company is moving
your material, we are able to provide
you with a much sharper E. T. A. to your
delivery site. FloorsOnly will not be
held responsible for lost days of work,
trip charges, and miscellaneous
Installation charges due to arrival time
of material.
Products
A. Hardwood, Laminate and Vinyl
Tiles:
You may return 5 or more unopened,
factory-sealed cartons within 15 days of
receiving your order; a 25%
handling/re-stocking fee will be charged
and you are responsible for all shipping
charges. Please note that due to the
nature of hard surface flooring,
occasional damage can occur and minimal
damage will not be considered for
returns. We strongly recommend ordering
8-10% extra to compensate for any waste
or breakage you might have. There may be
random planks with chipped corners or
cracked ends. These pieces are to be
considered as part of the “waste
factor,” and may still be used as cut
pieces. We do not accept returns on
single or opened boxes. We do not accept
returns for overages on moldings and
other accessories such as foam underlay
and glue. Please note that all moldings
and transition pieces are not
manufactured to exactly match the
flooring they correspond with. They are
designed to coordinate, and may have
slight differences due shade, color, and
graining variances. No claim will be
processed for moldings or transitions
that do not match. FloorsOnly can only
accept returns 15 days after receipt of
your material. FloorsOnly will not
accept any returns with out a Return
Authorization Number. If an order is
returned with out a Return Authorization
Number, you will receive a $125.00
penalty in addition to restocking and
freight charges. Please be aware that
there are no returns on special order
items.
B. Area Rugs:
You may return the rug, in its
ORIGINAL CONDITION, for any reason
within 10 days; a 15%
handling/re-stocking fee will be charged
and you are responsible for the return
shipping charges. No refunds after 15
days on rugs. We cannot accept returns
on rugs that have been damaged or
soiled. DO NOT ship rugs back to the
manufacturer unless instructed to do so
by us. FloorsOnly will not accept any
returns with out a Return Authorization
Number. If an order is returned with out
a Return Authorization Number, you will
receive a $125.00 penalty in addition to
restocking and shipping charges.
C. Carpeting:
All rolled carpet orders are either
picked up at a freight terminal or
picked up from an Authorized
Distribution Center. Upon accepting your
order we ask that you inspect the
outside of the roll for any damage that
could have occurred during transport. If
there is any damage to the carpet, we
ask that you refuse the order and note
it on the freight terminal or Center’s
paperwork. If no damage is apparent at
the terminal or center, but then is
noticed at the job site, the carpet can
be returned or exchanged if it has not
been cut or installed. Please inspect
the roll carefully prior to
installation. If your order is incorrect
or the material is defective, we will
make every effort to expedite a
replacement order for you, but
FloorsOnly will not be held responsible
for trip charges incurred from an
installer. Please note that some
“crushing” of the fibers may occur to
carpet while on the roll. The “crushing
will dissipate after some time and a few
vacuum sessions. Please note that the
dye lot of the carpet you order may not
be the exact match to a sample you have
seen. No claims will be processed for
dye lot differences. No returns will be
processed 15 days after receipt of
material. FloorsOnly will not accept any
returns with out a Return Authorization
Number. If an order is returned with out
a Return Authorization Number, you will
receive a $125.00 penalty.
D. Ceramic, Porcelain and Natural Stone
Tiles
Due to the fact that we sell nationally
known brand names in flooring at
wholesale prices, we are unable to
process returns for some orders. Over
estimations in material is not a valid
reason for a return. Please note that
due to the nature of hard surface
flooring, occasional damage can occur
and should be anticipated on your part
by ordering at least 7% - 10% extra for
waste and breakage. There may be random
tiles with chipped corners or cracked
ends. These pieces are to be considered
as part of the “waste factor,” and may
still be used as cut pieces. We do not
accept returns on single or opened
boxes. We do not accept returns for
overages, on moldings, trims, decorative
pieces and other accessories. Please
note that all moldings and trim pieces
are not manufactured to exactly match
the tile they correspond with. They are
designed to coordinate, and may have
slight differences due shade, color, and
manufacturing variances. No claim will
be processed for moldings or trims that
do not match. One of the inherent and
beautiful qualities of natural stone is
that no two pieces are exactly alike.
Please be aware that part of the beauty
of natural stone is there is often a
great range of variation from tile to
tile, and no two stones are the same.
This variance is due to how the stone is
mined and from what quarry it is
excavated from. FloorsOnly will not
accept returns for any natural stone
orders or any “undesirable” pieces.
Please note that the dye lot of the tile
you order may not be the exact match to
a sample you have seen. No claims will
be processed for dye lot differences.
FloorsOnly can only accept returns up to
15 days after receipt of your material.
FloorsOnly will not accept any returns
with out a Return Authorization Number.
If an order is returned with out a
Return Authorization Number, you will
receive a $125.00 penalty in addition to
restocking and return shipping charges.
Please be aware that there are no
returns on special order items,
moldings, or accessories.
E. Carpet Tiles
All orders for carpet tiles are
considered a special order item.
Therefore, no returns for carpet tiles
are permitted.
PROCEDURE: If you decide to Return a
product based on the above guidelines,
please follow the following procedure:
1. Contact us at
returns@floorsonly.com. Provide us with
your name, address, phone number, order
number and the reason for the return.
2. Our Customer Service Center
will contact you either by phone or by
email and issue you a Return
Authorization Number (RA#), and
instructions about shipping, including a
shipping address. The RA# must be
written on the outside of the packaging.
Any package without a written RA# will
be refused and returned to the sender.
We cannot accept rugs or products that
have been damaged or soiled.
3. Re-package the products in their
original package, if possible) and
follow the instructions given to you by
our Customer Service Center, and ship it
to the address given to you by Customer
Service Center.
4. We must receive notification of your
return no later than 15 days after you
receive it.
There will be absolutely NO REFUNDS if
we are notified after 15 days of your
receipt of material.
*
Please do not send the rug or rugs to
manufacturer
*
All returns
require an authorization number
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