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Shipping
Information
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We ship nationwide
within the 48 continuous states
·
Our products can
either be picked up at a distribution facility, freight carrier’s terminal or delivered directly
to your home or jobsite.
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Carpet can be picked
up at a distribution facility or shipping terminal*
Please
Note
Because many of the Laminate, Hardwood and Tile orders can be
heavy and difficult to move, Floorsonly.com recommends that our customers
pick up their orders at their nearest
Pickup Center. This is the most efficient and least expensive way to get your
flooring. If you are using a professional installer, you may want to arrange
for them to pick up your merchandise since they are accustomed to handling
and transporting flooring.
Shipping
Details :
Area
Rugs:
All Area Rugs will be shipped directly to your residence FREE
of Charge. Rugs are delivered by UPS or Fed Ex Ground. Most Rugs are in stock
and take 7 to 10 days for delivery. We do not sell Area Rug pads. Rugs that
are out of stock will take longer and you will be notified by e-mail or phone
if product is back ordered.
Please note all rug sizes are approximate. Color representations may vary
from actual rug due to differences in computer settings.
Carpet:
Because of shipping restrictions carpet must be picked up at
one of our distribution centers or shipping terminals nationwide. Customers
ordering carpet will be contacted by a customer service representative for
delivery options prior to the processing of their order.
*Carpet can be shipped to a commercial location with facilities and equipment
to handle 12'-15’ rolled goods.
Frequently
Asked Shipping Questions:
Q: Will I be contacted prior to delivery?
A: The freight carrier will usually contact you prior to
delivery. They will provide the day and approximate time in which shipment
will arrive. Please inspect your shipment prior to signing the freight
paperwork.
Q:
How long will it take to receive my shipment?
A: Shipping time is generally 7-10 business days from the day
that you place your order. The estimated dates of arrival are based on our
experience and information that the manufacturer and shipper provide. We will
let you know if the time frame varies significantly from original estimate.
Q:
What if I have a question about my shipment?
A: When you place your order, record and save your order number.
Please e mail or call our Customer Care for any questions you may have.
Q:
What if I ship "will call" and later decide that I want my shipment
delivered to my residence or job site?
A: We can change your shipment delivery site. However, you will
incur additional charges for delivery. Please contact Customer Care for more
details and a new delivery quote.
Q:
What if my shipment is damaged?
A: Be sure to inspect your shipment when picking up or having it
delivered to you. If there is any damage caused to items during transit, it
will be covered by the carrier. Freight Carriers consider the final recipient
(you) as the party responsible for inspecting and receiving the shipment,
therefore, if a claim needs to be initiated it must be initiated by you.
Documentation of damage is critical. You have two options:
1-If
the damage is to one or two items in the order, please accept the entire
shipment and we will replace the damaged items. Please note damage on the
freight bill and call Customer Care. If the entire shipment is damaged refuse
the shipment, noting damage on the freight bill and call Customer Care to
have it replaced.
2-
If you accept the shipment, you will not be able to file a claim for damage
later.
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Decorating Tips and
Trends
Decorating your home is an exciting personal journey filled with choices.
Here are some great guides for making decorating decisions you can enjoy for
years to come. Use color to make a room appear larger or smaller. Light
colors are expansive and, in general, make small rooms appear brighter and
larger, while dark colors absorb light and, in general, make large rooms
appear cozier and more intimate. Paint your ceiling the same color as the
walls or even lighter to create the feeling of space. Paint your ceiling a
darker color to make the room appear smaller and cozier.
Pick a starting
point
Choose your favorite object in a room, whether it is an
antique armoire or a bay window. Make it the centerpiece and decorate around
it. Let your favorite object suggest the color palette for the entire room.
Color Flow
Create a unifying flow of colors throughout your house by
using the same colors in varying roles in your rooms. If you've used lemon
yellow on the wall of the kitchen, use the same lemon yellow as an accent
color in the adjoining family room.
Use varying Shades
Don't match carpet or other flooring color exactly with wall
paint or upholstery; the room will appear too rigid. Instead choose a darker
or lighter shade to create variation and definition.
Accentuate the
positive
Highlight the items that you love in a room, whether it be a
favorite mantelpiece or a beloved lamp. With today's profusion of fashion
oriented flooring colors, it's definitely not just a simple world anymore.
The choice of patterns and colors available to you are endless, making
flooring an infinitely pliant design tool that can enhance and fine-tune the
beauty of any decor.
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Return Policy
How to order
Here at FloorsOnly, we want you to “shop and compare.” At FloorsOnly you will
find the same brand name products you see at the retail locations for
wholesale prices! See the material you like up close and in person and buy
from us and pay wholesale prices! We only sell first run, top quality products
and never sell seconds or defective material. We also strongly support the
philosophy “measure twice and order once.” By doing so you reduce the risk of
running short and incurring two shipments or having an excess of extra
material. If you are not comfortable taking measurements, we strongly suggest
retaining the services of a professional installer.
How To Receive Your
Order
If you are having your order delivered to your home or job
site, we give the freight companies instructions to call you prior to delivery.
This way you are able to set an appointment time when someone will be at the
delivery site to inspect the shipment.
When you receive your order, please inspect the pallet and cartons for any
outward damage that could have occurred during transport. If you notice any
shipping damage, please note it on the shipper’s paperwork before accepting
delivery, and contact us immediately. This will help us to expedite a
replacement order for you. If you notice the problem after opening your
package, or if the wrong pattern or color was shipped, contact us
immediately. FloorsOnly can only accept returns 15 days after receipt of your
material.
FloorsOnly stands behind
every flooring product we sell. If for any reason you're not satisfied with
your purchase, contact us and we will correct the problem. Return it for a
refund or exchange within the guidelines below:
Cancellations
If for any reason you need to cancel your order, and it has
already shipped, you will need to contact FloorsOnly as soon as possible. You
will then receive a Return Authorization Number. FloorsOnly will not accept
any returns with out a Return Authorization Number. If an order is returned
with out a Return Authorization Number, you will receive a $125.00 penalty in
addition to freight charges to you as well as return freight to the
manufacturer. A 25% re-stocking fee will also apply. Please be aware that
there are no returns on Special Order Items, moldings, and accessories.
FloorsOnly can only accept returns 15 days after receipt of your material.
Labor Costs
FloorsOnly strongly suggests that you do not schedule your
installation until after you receive and inspect your complete order. While
we make every effort to get you your material on or before the ETA, shipping
times are only our best approximations, and delays may occur. Once a shipping
company is moving your material, we are able to provide you with a much
sharper ETA to your delivery site. FloorsOnly will not be held responsible
for lost days of work, trip charges, and miscellaneous Installation charges
due to arrival time of material.
Products
A. Hardwood,
Laminate and Vinyl Tiles:
You may return 5 or more unopened, factory-sealed cartons
within 15 days of receiving your order; a 25% handling/re-stocking fee will
be charged and you are responsible for all shipping charges. Please note that
due to the nature of hard surface flooring, occasional damage can occur and
minimal damage will not be considered for returns. We strongly recommend
ordering 8-10% extra to compensate for any waste or breakage you might have.
There may be random planks with chipped corners or cracked ends. These pieces
are to be considered as part of the “waste factor,” and may still be used as
cut pieces. We do not accept returns on single or opened boxes. We do not
accept returns for overages on moldings and other accessories such as foam
underlay and glue. Please note that all moldings and transition pieces are
not manufactured to exactly match the flooring they correspond with. They are
designed to coordinate, and may have slight differences due shade, color, and
graining variances. No claim will be processed for moldings or transitions
that do not match. FloorsOnly can only accept returns 15 days after receipt
of your material. FloorsOnly will not accept any returns with out a Return
Authorization Number. If an order is returned with out a Return Authorization
Number, you will receive a $125.00 penalty in addition to restocking and
freight charges. Please be aware that there are no returns on special order
items.
B. Area Rugs:
You may return the rug, in its ORIGINAL CONDITION, for any
reason within 10 days; a 15% handling/re-stocking fee will be charged and you
are responsible for the return shipping charges. No refunds after 15 days on
rugs. We cannot accept returns on rugs that have been damaged or soiled. DO
NOT ship rugs back to the manufacturer unless instructed to do so by us.
FloorsOnly will not accept any returns with out a Return Authorization
Number. If an order is returned with out a Return Authorization Number, you
will receive a $125.00 penalty in addition to restocking and shipping
charges.
C. Carpeting:
All rolled carpet orders are either picked up at a freight
terminal or picked up from an Authorized Distribution Center. Upon accepting
your order we ask that you inspect the outside of the roll for any damage
that could have occurred during transport. If there is any damage to the
carpet, we ask that you refuse the order and note it on the freight terminal
or Center’s paperwork. If no damage is apparent at the terminal or center,
but then is noticed at the job site, the carpet can be returned or exchanged
if it has not been cut or installed. Please inspect the roll carefully prior
to installation. If your order is incorrect or the material is defective, we
will make every effort to expedite a replacement order for you, but
FloorsOnly will not be held responsible for trip charges incurred from an
installer. Please note that some “crushing” of the fibers may occur to carpet
while on the roll. The “crushing will dissipate after some time and a few
vacuum sessions. Please note that the dye lot of the carpet you order may not
be the exact match to a sample you have seen. No claims will be processed for
dye lot differences. No returns will be processed 15 days after receipt of
material. FloorsOnly will not accept any returns with out a Return
Authorization Number. If an order is returned with out a Return Authorization
Number, you will receive a $125.00 penalty.
D. Ceramic,
Porcelain and Natural Stone Tiles
You may return 5 or more unopened, factory-sealed cartons
within 15 days of receiving your order; a 25% handling/re-stocking fee will
be charged and you are responsible for all shipping charges. Please note that
due to the nature of hard surface flooring, occasional damage can occur and
should be anticipated on your part by ordering at least 7% - 10% extra for
waste and breakage. There may be random tiles with chipped corners or cracked
ends. These pieces are to be considered as part of the “waste factor,” and may
still be used as cut pieces. We do not accept returns on single or opened
boxes. We do not accept returns for overages, on moldings, trims, decorative
pieces and other accessories. Please note that all moldings and trim pieces
are not manufactured to exactly match the tile they correspond with. They are
designed to coordinate, and may have slight differences due shade, color, and
manufacturing variances. No claim will be processed for moldings or trims
that do not match. One of the inherent and beautiful qualities of natural
stone is that no two pieces are exactly alike. Please be aware that part of
the beauty of natural stone is there is often a great range of variation from
tile to tile, and no two stones are the same. This variance is due to how the
stone is mined and from what quarry it is excavated from. FloorsOnly will not
accept returns for any natural stone orders or any “undesirable” pieces.
Please note that the dye lot of the tile you order may not be the exact match
to a sample you have seen. No claims will be processed for dye lot
differences. FloorsOnly can only accept returns up to 15 days after receipt
of your material. FloorsOnly will not accept any returns with out a Return
Authorization Number. If an order is returned with out a Return Authorization
Number, you will receive a $125.00 penalty in addition to restocking and
return shipping charges. Please be aware that there are no returns on special
order items, moldings, or accessories.
E. Carpet Tiles
All orders for carpet tiles are considered a special order
item. Therefore, no returns for carpet tiles are permitted.
PROCEDURE: If you decide to Return a product based on the above guidelines,
please follow the following procedure:
1.
Contact us at returns@floorsonly.com. Provide us
with your name, address, phone number, order number and the reason for the
return.
2. Our Customer Service Center will contact you either by phone or by
email and issue you a Return Authorization Number (RA#), and instructions
about shipping, including a shipping address. The RA# must be written on the
outside of the packaging. Any package without a written RA# will be refused
and returned to the sender. We cannot accept rugs or products that have been
damaged or soiled.
3. Re-package the products in their original package, if possible) and follow
the instructions given to you by our Customer Service Center, and ship it to
the address given to you by Customer Service Center.
4. We must receive notification of your return no later than 15 days after
you receive it.
There will be absolutely NO REFUNDS if we are notified after 15 days of your
receipt of material.
*
Please do not send the rug or rugs to manufacturer
* All
returns require an authorization number
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